– Artificial Intelligence-Supported Software Robots

by CRMT | Jan 04, 2021 | Blog

The software robots provide a truly dramatic acceleration of business digitization. Working with various applications, documents and content pose no challenge for these so-called digital workers.

The importance of robotic process automation (RPA) for companies is evidenced by a recent study by Gartner, which surveyed CFOs on the use of modern technologies. As expected, the analytic solutions came first, as it is clear that the financial officers and management want to know at any time how the business is doing and where their company is headed (hence the use of forecast analytics). Global enterprises, however, are already on the lookout for the next big thing, and that is nothing short of a digital workforce – as promised by RPA technology.

It is currently the fastest-growing market in the world of business software, as companies are looking for ways to do business faster, more accurately, and, in short, better. However, they are increasingly looking towards (really) advanced automation solutions, also in the field of human resources. This is where RPA technology comes into play. A software robot can replicate in practice everything a human does on a computer. The higher the repetition rate(s), the more efficient and profitable the business process automation will be.

Also, RPA technology is a non-invasive one and is therefore relatively easy to implement in the current IT environment as it integrates with existing processes and data. "In practice, we need between two and four weeks for the robotic automation of an individual business process. RPA targets administrative jobs and there are many back-end processes in every business. Banks, insurance companies, telecommunications operators, and practically all companies that use call centers in their operations are in great demand for software robots", says Slavko Kastelic from CRMT, which markets and implements advanced solutions, adding: "Return on investment in RPA it is extremely fast."

Really capable robots

The robotic workers developed at are distinguished by several advantages over classic office automation solutions. Namely, they use computer vision, artificial intelligence, and neural networks to their advantage. Consequently, they are not only more accurate but above all robust. They defy scenarios that stop most software robots in their tracks. For example, when an application or a web service changes its user interface. Such change immediately stops the work of most automated robots, as input or read fields are no longer in the place(s) where they were expected (programmed). solutions, on the other hand, automatically recognize the position of content and fields on the screen and skillfully adapt to such changes.

“Simplicity also continues in the area of programming and setting up these software robots. It is more reminiscent of drawing workflows and processes than writing program code”, adds Kastelic. Many companies in Europe and the USA already use software robots with excellent results, such as banks, insurance companies, telecommunication providers, also the city administration in Zagreb (Croatia) entrust them working with documents.

The democratization of digital workers

Until recently, software robots were reserved for large(r) companies as the investment in technology and implementation was costly. But has developed a business model to bring digital workers closer to a much larger number of companies – companies of all sizes. Software robots as a service with pay-per-use scenarios and minute billing eliminate the high cost of purchasing technology and licenses.

Today, software robots set new business criteria. The companies that use them boast results than they would otherwise achieve with a significantly larger human workforce. "It is no longer just about how much work a human can do and how much burden a robot can do. RPA technologies deliver added value in the form of synergies, as the software robot is the best possible human assistant", explains Kastelic.

Where to start?

Experts at CRMT advise automation with software robots to tackle one of the back-end processes first. “Simpler processes based on clear rules and with a high repetition rate are ideal for a pilot project. Excellent results will quickly convince the management of the added value of software robots and their cooperation with other employees", concludes Kastelic.

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