Business Challenges

Organizations focusing on cost reduction, operational excellence, and regulatory compliance might find RPA as a flexible, low-investment, less complex alternative to traditional solutions like outsourcing, offshoring, process improvement and system transformation.

What is RPA

RPA (Robotic Process Automation) is a way to automate repetitive processes that are based on rules and are implemented in day to day business in the front and in the back office.

The key features of RPA are:

  • It is an IT platform
  • Imitates human interaction with applications
  • Connects several independent applications
  • The virtual workforce is controlled by IT operations
  • RPA is agile and non-invasive, works with existing IT architecture

RPA Leaflet

Benefits of RPA
  • Very fast implementation, cost savings and ROI
  • Improved quality and accuracy
  • High flexibility and scalability
  • Improved employee morale
  • Excellent audit and security
  • Better customer experience

Tasks supported by RPA

The list of tasks that RPA can perform is very long and some examples are listed below:

  • Opening e-mails and attachments
  • Logging into web applications and operational applications (SAP, Navision, ... own development)
  • Copying and moving files and directories
  • Copy & paste (on the screen)
  • Filling screen masks
  • Reading and writing from databases
  • Reading data from web applications
  • API calls
  • Execution of calculations
  • Reading and writing to Excel
  • Printing documents
  • Implementation of IF-THEN-ELSE procedures/logic
  • Data transfer between applications and systems
  • Extraction and data transformation
  • Bulk e-mail sending (generating, archiving, extracting)

Use Cases

POC Guidelines

The most suitable processes for POC require 3-5 steps and run in 2-3 applications. They prove high-added value, and the implementation is extremely fast (2-3 weeks to production).

RPA Leaflet

For more information, we prepared a leaflet which you can download here.

RPA Leaflet

Call CRMT to get started!

CRMT can help you with all activities related to RPA. The solution can be implemented on three different platforms: UIPath, SoftoMotive, and

  • Professional services provided by CRMT:
  • Consulting as to which processes are the best-suited candidates for RPA
  • ¬†Process-modeling and functional specification preparation
  • ¬†Installation and Configuration of RPA
  • Creating processes in RPA
  • Mentoring employees (administrators and developers)
  • Education
  • Creating an RPA management methodology (governance model)
  • Support (reactive and proactive)

For additional information, please write to us at


CRMT d.o.o.

Ukmarjeva ulica 2, 1000 Ljubljana

T: +386 599 437 00